Is this a fit?
Too many digital things. Nobody owning all of them.
For businesses whose website, store, tools and data have outgrown occasional help—and need an experienced partner to take ownership across them.
“We juggle too many vendors.”
A developer, a host, an app vendor and an agency—and you’re the one coordinating them.
“Small problems pile up.”
Broken integrations, odd data, tracking gaps—none urgent alone, all costly together.
“We need a technical person we don’t have.”
Someone who understands the systems and can make good decisions about them.
“Things only get fixed when they break.”
You want someone improving the operation, not just reacting to it.
What we take on
Ownership across the digital operation.
Responsibility: your digital operations. Everything in Website Care, plus the work it takes to keep the whole operation healthy, coordinated and improving.
Build & improve
Ongoing development
A steady pipeline of improvements to your site and store.
- Web and ecommerce development
- Platform and app management
- Features, templates and catalog changes
- Everything in Website Care
Connect
Systems and data
The tools behind the business, working together.
- Integrations and automation
- Data and system troubleshooting
- Product data and feeds
- Vendor and platform coordination
Measure
Visibility and insight
Knowing what’s happening, and what to do about it.
- Analytics implementation and reporting
- Technical SEO and visibility upkeep
- Monitoring and verification
- Support for marketing tracking and landing pages
Steward
Judgment and priorities
The part you can’t buy by the hour.
- Proactive recommendations
- Prioritization across the ecosystem
- Continuous improvement
- One accountable point of contact
How we work
A working rhythm, not a ticket queue.
Learn the operation
We map your systems, vendors, data and priorities, and fix anything urgent first.
Agree on priorities
Together we decide what matters most this month and this quarter.
Do the work
Development, fixes, integrations and improvements—executed, tested and verified.
Report and adjust
Regular updates on what changed, what we found and what we recommend next.
Where it stops. Digital Operations supports your marketing with tracking, landing pages and technical SEO, but doesn’t include running ad campaigns. When you want us actively driving growth, that’s Growth Operations.
Proof, not promises
How we operate for clients.
Shopify · Feeds · Reporting
Total Hearth
Custom Shopify features for a specialized parts and custom-glass catalog, a Google Shopping feed repair, and one dashboard for sales across eight channels.
2,898
product variants verified, zero gaps
AI · Systems · Websites
Positive Impact Dental
A reusable website system for new practices, plus an employee Knowledge Hub with a built-in AI assistant, running inside the company’s Google Workspace.
Live
Moore Smiles launched on the reusable system; AI Knowledge Hub live for staff
Magento → WooCommerce · Integrations · Paid media & SEO · Multi-year partnership
PowerWash
We moved PowerWash.com off Magento Cloud onto WordPress/WooCommerce—then stayed to run it. Hosting, Cin7 and payment integrations, product feeds, SEO, email, Google and Meta advertising, and an online academy and learning center, all coordinated by one partner.
+68%
net sales, Labor Day 2026 promotion vs. the same dates in 2025
Questions
Digital Operations questions
How is this different from a development retainer?
A retainer buys hours. A Digital Operations Partner takes responsibility: deciding what matters, doing the work, checking it worked and recommending what’s next.
Do you work alongside our existing team and vendors?
Yes. We coordinate with your staff, agencies and platform vendors—or take over pieces when that makes more sense.
Does this include running our ads?
No. We support campaigns with tracking, landing pages and technical SEO. Active paid-media and growth management is part of Growth Operations Partner.
How do we know what you’re working on?
You’ll have agreed priorities and regular updates on what changed, what we found and what we recommend next.
Can we start with a project first?
Yes. A relationship can start with a Strategic Project and continue once it’s clear there’s more to own.
How is pricing structured?
We price by the outcome and the responsibility involved—not by the hour. After a short conversation we’ll recommend a defined project or an ongoing way to work together, and you approve the scope and price before anything starts.